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Shipping Policy and Payment

Books, binders, CDs etc


For books, binders, CD's etc. we offer two kinds of shipment

  • Standard shipment (included in the product price)
  • Priority shipment (additional charge)

Standard Shipment

Packing and Standard Shipment Cost are included in the product price as listed on our web sites and order forms. Our shipment carriers are German Post World Net and partners. Orders will be fulfilled one to two working days after payment has been received. All orders will be sent through air mail. Once your order has been shipped, we will send you a confirmation e-mail to notify you that your product has left our facility. From this point your product is only 6-10 working days away from arriving at your office. Receiving companies will have to sign when the shipment arrives.

For standard shipment we will not e-mail shipping details. In the unlikely event that your order has not arrived within 14 working days after you received the confirmation e-mail, please reply to the confirmation e-mail and we will rectify the situation

If your product includes access to password protected websites the USER ID and Password will be included in your confirmation e-mail. Typically this allows you to study some material before the shipment arrives.

Priority Shipment

For urgent needs we offer priority shipment through DHL or FedEx. Typically orders will be fulfilled one working day after payment has been received. Additional costs can be covered by your corporate DHL of FedEx number or are charged by Labcompliance

  • For North America and Europe: $100
  • Rest of world: $150

Alternatively please provide us with your company's DHL or FedEx number.

Please specify 'priority shipment' (with your DHL/FedEx number if available) in your order form in the comments/special instructions line. The confirmation e-mail will include DHL/FedEx shipping details.

Shipment of Electronic Documents


Electronic documents are

  • mailed through e-mail as PDF, MS Word or Zip File or
  • can be downloaded from a special password protected website.

Typical delivery is one to two working days after payment has been confirmed.
If your product includes access to password protected websites the USER ID and Password will be included in your confirmation e-mail.

Payment

Payment can be made through credit card, check and wireless bank transfer or purchase order. Fastest payment and delivery is ensured through credit card. We accept, VISA, Master Card and Amex

To get bank account information for wireless bank transfer, go to
Http://www.labcompliance.com/about/tax_bank.htm